One inbox, not five
Phone calls, emails, forms and walk-ins land in the same queue, classified by type, department and vendor, searchable and exportable. Nothing is tracked in a side spreadsheet.
Report it. Track it.
Close it.
ARGUS turns a photo from a citizen into a work order that somebody owns, with a deadline, a status and a record. One platform for reports, tasks, teams and vendors — on the phone and on the web.
iOS · Android · Web English & Spanish Every action on the record Independent · U.S. owned
Same case, both sides
What the citizen sees and what the team works on are the same record.
Why ARGUS
A complaint is easy. A closed work order is the hard part.
Most issue reporting stops at the inbox. ARGUS carries the issue all the way through: who owns it, what it costs in time, and what proof there is that it was fixed.
Accountable by design
Every report has an owner, a priority and a deadline. The clock starts when work starts and stops when it is fixed, so response and resolution times come out of the system, not out of an estimate.
Transparent to the citizen
The person who reported the issue follows it from their phone and is notified when it moves. Fewer status calls to the front desk, and visible proof that the city acts.
How it works
From a photo to a closed job, in four moves
The same flow whether the reporter is a resident, a passenger in a terminal or a member of your own staff.
1
Report
Open the app, add a title, a description and up to four photos. The location comes from GPS, or is typed in later if the photos were taken offline.
2
Review & assign
Set the type, priority and deadline, ask the reporter for more information if needed, and assign the report to a department. Once the department accepts it, its manager or the administrator creates the tasks and gives each one to an employee or a vendor.
3
Resolve
The assignee sees only their own tasks, moves them to In Progress — which starts the clock — and attaches photos, documents and notes as the work is done.
4
Confirm & close
The administrator checks the evidence and closes the report. The reporter is notified, and the whole history stays attached to the case.
The lifecycle
Reports on one track, tasks on another — and nothing moves in silence
Every status change requires a comment, and the comment is kept. That is what makes the history worth reading six months later — during an audit, a claim or a budget review.
The report
More Info A detour. A question for the reporter, then back to Submitted.
Rejected A way out. For the administrator, any time before Fixed.
- SubmittedSent by the reporter to the location's administrator
- AssignedGiven to a department · its manager accepts or declines
- In ProgressWork started by the department
- FixedEvery task finished · it can still be reopened
- ClosedConfirmed by the administrator and closed for good
Tasks are added here.Once the department accepts the report, its manager or the administrator creates them.
Every task fixed.Only then can the report be marked Fixed; until then, the two move separately.
Its tasks
- AssignedGiven to an employee, a vendor or a department, which must accept it
- In ProgressWork started by the assignee · clock starts
- FixedTask done · clock stops · it can still be reopened
Pending A pause, not a step. If the assignee can't do it, it waits here until it is assigned again, or goes to someone else.
Rejection is a decision, not a deletion
Ending a report requires a written reason. It stays in the history, so a rejection can be
explained months later — to the person who reported it, or to an auditor.
The clock is automatic
Start time is logged at In Progress
and end time at Fixed, task by task. Nobody fills in a timesheet.
Closed is final
Once a report is Closed
it cannot be reopened. Fixed can be: if the problem is not really solved, the report goes
back to work with its history intact.
Who does what
Three roles, and each one sees only its own work
Roles are set per location, so the same person can be an administrator in one place and an employee in another, under a single account.
1
Citizen
Residents, passengers, students, tenants — anyone who spots a problem.
- Reports an issue with photos, a location and a description, from the app or the web.
- Follows every report under My Reports, with its status and its history.
- Comments on an open report to add detail, without altering what was first submitted.
- Gets a push notification and an email when more information is needed or the case is closed.
2
Administrator
The person accountable for the location: a public works office, an airport operations team, a campus facilities manager.
- Reviews incoming reports and sets type, priority and deadline, and assigns each one to a department.
- The department's manager accepts or declines the report; once accepted, the manager or the administrator splits it into tasks and assigns them to employees or vendors.
- Reassigns work when an assignee cannot perform it, and can resolve it personally when there is no team to hand it to.
- Decides who gets notified on each status change, so crews are not buried in email.
- Manages the location's catalogs and invites new employees and administrators.
3
Employee & Vendor
Internal crews and outside contractors, working from the phone in the field or from the web at the depot.
- Opens My Tasks, sorted by priority and status — and sees nothing else.
- Moves a task to In Progress, which starts the clock automatically.
- Attaches photos, documents and notes as proof of the work performed.
- Can pass a task to another employee, but only if the administrator granted that right.
- Cannot close a task whose dependency is still open, so the work order is respected.
Inside the product
The app in the street, the dashboard in the office
Real screens, not illustrations. Native apps for iOS and Android for the field, and a web dashboard for everything an administrator has to run.
Capabilities
What you get out of the box
No modules to buy separately, no integration project to make the basics work.
Tasks & dependencies
Split a report into as many tasks as it needs. A task that depends on another cannot be closed before it, so the work happens in the right order.
Automatic time tracking
Start and end timestamps are captured from the status changes themselves. Response and resolution times are a report, not an estimate.
Priorities & deadlines
Low, Medium, High and Urgent. Urgent cases are pushed to the top of the dashboard, with their own chart, so nothing critical hides in the list.
Your catalogs
Report types, internal departments and external vendors are configured per location, so the classification matches how your organization is actually run.
Geolocation & maps
Coordinates are captured automatically, or entered by hand when the photo was taken before the report. Every case is pinned on a map.
Comments, public and internal
A conversation with the reporter, and a separate internal thread for the team. Both timestamped, both kept in the history.
Push & email notifications
Assignment, status change, request for more information, resolution. Each location writes its own message text and chooses who receives it.
Search, filter & export
By user, status, title, date, type, location, priority or assignee. Results paginate and export to PDF for a council session or a client report.
Full audit trail
Every action is logged with its author and its timestamp. The history of a case is the evidence file if it is ever questioned.
People by invitation
Administrators and employees are invited by email, set their own password and complete their profile. Pending invitations can be resent or revoked.
English & Spanish
App and dashboard are fully bilingual, chosen per user — and backed by Mobile Smart City's multilingual 24/7 support team.
Native apps and web portal
ARGUS Issue Management on the App Store and on Google Play — one name, one account, both platforms — plus a browser portal with the same functionality for anyone who would rather not install an app.
One platform, many locations
Configured per location, not per customer
A city, an airport and a university do not work the same way, and ARGUS does not ask them to. Each location is set up on its own — exactly the model PANGO already uses across the Mobile Smart City platform.
- Its own teamSeparate administrators, employees and vendors, with roles that do not leak across locations.
- Its own catalogsReport types, departments and vendors that match the real organization chart, not a generic list.
- Its own rulesApproval flow, who may reassign work, who is notified on each change, and the wording of the emails citizens receive.
- Its own numberingEvery report and task carries a unique code with the location and the date, so a case can be quoted in a letter or a court file.
Key markets
Anywhere someone is responsible for a place
The 311 model started in city halls. The problem it solves — a report that has to reach the right crew and come back closed — exists in every one of these.
MunicipalitiesStreets, lighting, parks, sanitation
AirportsTerminals, curbside, airfield, parking
UniversitiesCampus facilities and residences
HospitalsBuildings, access routes, grounds
Ports & marinasDocks, yards, terminals
Hotels & resortsGuest-facing incidents and maintenance
Shopping mallsCommon areas, garages, tenants
Residential communitiesHOAs, gated communities, property managers
Private parking operatorsGarages, lots, equipment faults
Part of a bigger platform
ARGUS is one product of the Mobile Smart City platform
An independent company
U.S. owned technology
Mobile Smart City is an independent, U.S. owned technology company delivering innovative solutions for parking, mobility, access control, traffic monitoring, incident management, digital payments, and business intelligence, all integrated into a single, open platform.
We empower cities, campuses, airports, businesses, and property owners to operate smarter, more efficiently, and more seamlessly, backed by a trusted technology partner committed to innovation, service excellence, and long-term customer success.
Mobile Smart City CORP
Fort Lauderdale, Florida · United States
Issue management on its own already pays for itself. Sitting on the same platform as your parking, access control and traffic operations, it shares locations, users and reporting instead of being one more vendor to reconcile.
PANGOMobile parking payments, wallet, permits, reservations and Pay Ticket
PANGO Fast Pass™Ticketless entry and exit with license plate recognition
Pango Merchant ClubLocal merchants reach drivers with offers and parking validations
ZEUSMobile parking enforcement with integrated ALPR, citations and hotlists
OMEGAAI video analytics: traffic monitoring, counting, classification and smart monitoring
ARGUSIncident management: citizen reports, tasks, crews and vendors
MOVENTRAMobility operations platform: transit, shuttles and fleets
ALPHASmart multi-space parking meters
Access ControlQR, license plate and payment-controlled entry
Business IntelligenceOperational and financial dashboards
24/7 Customer ServiceMultilingual support for users and operators
Questions
Frequently asked
What is ARGUS?
ARGUS is an issue management platform. A citizen or a member of staff reports a problem with a photo and a location; an administrator reviews it, sets a type, a priority and a deadline, splits it into tasks and assigns them to employees or vendors; each person updates the status until the report is fixed and closed. Every action is timestamped and kept in the report history.
Is ARGUS only for municipalities?
No. ARGUS is configured per location, so the same platform runs a city, an airport, a university campus, a hospital, a port, a shopping center or a residential community. Each location has its own administrators, employees, catalogs of report types, departments, vendors and notification rules.
Do citizens need to create an account?
Citizens register once with an email address, from the mobile app or the web. From then on they can submit reports with photos and a location, follow their progress under My Reports, and comment on any report of theirs that is still open.
Where do I sign in?
At app.argus.city, the ARGUS web portal — the same account works in the mobile app. Citizens can create their own account there; employees and administrators are invited by their location's administrator and set their password from the invitation email.
What are the report statuses?
A report goes through Submitted, Assigned, In Progress, Fixed and Closed, with More Info as a detour and Rejected as a way out. Each of its tasks has its own: Assigned, In Progress and Fixed, with Pending as a pause. Every status change requires a comment, which is recorded in the history. Closed is final: a closed report cannot be reopened.
Can work be outsourced to external contractors?
Yes. Vendors are a catalog inside each location, so a report or an individual task can be assigned to an external company exactly as it would be to internal staff, with the same statuses, comments and evidence.
How is time on a job measured?
ARGUS starts the clock when an employee moves a task to In Progress and stops it at Fixed. Start and end timestamps are logged automatically, so response and resolution times come out of the system rather than out of a spreadsheet.
Is ARGUS available in Spanish?
Yes. The mobile app and the web dashboard are bilingual, English and Spanish, with the language selected per user.
Does ARGUS work with the rest of the Mobile Smart City platform?
Yes. ARGUS is part of the Mobile Smart City platform, alongside PANGO mobile payments, PANGO Fast Pass, ALPHA multi-space meters, ZEUS enforcement, access control, OMEGA video analytics and business intelligence, sharing the same locations, users and reporting.
Account
Sign in, or start reporting today
Citizens, employees and administrators all use the same account. Where you land depends on the role your location gave you.
Sign in to your account
Open the ARGUS web portal to submit a report, follow your own reports, work your tasks or run your location's dashboard.
Sign inCreate a new account
Citizens register in a minute with an email address. Employees and administrators are invited by their location's administrator and activate the account from that email.
Create an accountGet ARGUS Issue Management — the same app, the same name, on both stores. Report from your phone, with the camera and the location already there.
Get in touch
See ARGUS on your own location
Tell us what kind of place you are responsible for and we will walk you through the app, the dashboard and the configuration behind them.
Emailinfo@argus.city
Phone+1 (844) 726-4644
Mobile Smart City CORPOne Financial Plaza · 100 Southeast Third Avenue, 10th Floor
Fort Lauderdale, FL 33394 · United States
Operations in Virginia, Puerto Rico, Chile and Spain
Fort Lauderdale, FL 33394 · United States
Operations in Virginia, Puerto Rico, Chile and Spain