Frequently Asked Questions
What is Argus, and how does it work?
Argus is a platform that allows users to report public space issues quickly and easily. Simply take a photo, submit a report through the app, and track its progress as the appropriate team resolves the problem.
What types of locations does Argus support?
Argus works in various settings, including cities, campuses, airports, shopping malls, hospitals, and residential communities. It ensures that reported issues reach the right department for quick resolution.
Who reviews and handles the reports?
Administrators from the relevant organization review reports and assign them to the appropriate team based on issue type, priority, and location.
How long does it take for an issue to be resolved?
Response times vary depending on the severity of the issue and the organization's workflow. Urgent issues will be resolved within a matter of hours, while less pressing matters can take a few days. Argus ensures reports are processed efficiently to minimize delays.
Can I track the status of my report?
Yes! Argus provides real-time updates, so you can monitor your report’s progress and receive notifications when the issue is resolved.
